Shipping & Return Policy
SHIPPING
All orders will be shipped in 5 business days following payment. Most of the orders are shipped in 3 business days. Shipping of the custom and personalized orders may take 5 business days.
All orders are delivered to your address by DHL, FedEx and UPS Worldwide.
If you would like a shipping quote please proceed to checkout with your desired items.
If you miss your delivery you will receive a calling card from shipping company which will give instructions on what to do next.
RETURNS & EXCHANGES
We're sure you'll be happy with your DEKADRON purchase but we all change our minds, if you do please read through the information below. As always our customer experience team is only an email away! So any questions you have please email: info@dekadron.com
30 Day Return Policy
If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, complete with all original tags, and in original resalable condition.
Please ensure all returned items are well packed, so as not to be damaged in transit.
We strongly encourage our customers to send returns by a tracked and insured service as DEKADRON will not take responsibility for items damaged or lost in the return transit.
If an item/order is returned to DEKADRON outside of the 30-day return period we will issue the customer a Gift Card for the due amount minus any shipping costs.
If your return does not meet this criteria this policy will not apply.
Returns
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.
Exchanges
Upon receiving your item for exchange we will inspect the items, if it complies with our standards stated above we will then process the order and ship the new item(s) within 3-5 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size or color desired being out of stock or item not passing inspection, we will immediately notify you by email.
Returns Address
Please send all exchanges and returns to the below address, ensuring you include a returns form or sufficient information to process a return/exchange.
EUROPE:
Ismail Pektas
Hembrugstraat 212
1013XE Amsterdam
Tel: +31684506659
Netherlands
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Osman Eroglu
Auf der Leege 14, 31171 Nordstemmen
Tel: + 491635349768
Germany
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NORTH AMERICA:
Gökhan Kavaklı
Unıt 79 / 348 Cameron St
Corunna ON N0N 1G0
+1 (226) 577-4545
Canada
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Mr. Metin Yasamli
38 Falson Ln, Morganville, NJ, 07751
Tel: +19295337781
USA
Customs and Duties
If customs or import duties are charged, DEKADRON covers all additional fees for the customer.
Unfortunately, we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.
The customer must take full liability for any parcels returned to DEKADRON due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.
Missed Parcels
Any items not delivered due to the recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to DEKADRON, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.
Undelivered Items
Once your parcel leaves our warehouse it is the carrier's responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via info@dekadron.com
For all European and International orders, if your parcel is undelivered outside of the ETA time please contact info@dekadron.com
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. DEKADRON will always do our best to locate and update you on our delivery if needed.